Sam Thomas

Organizational Behavior and Human Resource Management · 2011

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Sam Thomas trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Øyvind Helgesen
  2. Firdaus Abdullah

Papers from Sam Thomas's perspective

Ordered by how strongly the researchers Sam Thomas trusts endorse each paper. Same corpus, a different order for every researcher.

  1. The Evolution and Future of National Customer Satisfaction Index Models
  2. Cost management and value creation: the missing link
  3. Measuring customer satisfaction in summer courses
  4. Service quality models: a review
  5. Book Review : Structural Equations with Latent Variables Kenneth A. Bollen New York: Wiley, 1989, 514 pp., approx. $44.95
  6. Customer Satisfaction and Shareholder Value
  7. Balancing Acquisition and Retention Resources to Maximize Customer Profitability
  8. A Longitudinal Analysis of Satisfaction and Profitability
  9. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  10. The effects of satisfaction and loyalty on profits and growth: Products versus services

Their papers