What accounts for students' loyalty? Some field study evidence

By Øyvind Helgesen, E. Nesset. 2007

416 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/304745094603620c31d36c2d7761edda829941c2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

In Social Psychology

In Strategy and Management

Citations in the corpus

Sticking with your university: the importance of satisfaction, trust, image, and shared values (2017, background): “Furthermore, alumni can contribute to improving or promoting the image and reputation of the university (Nguyen and Leblanc 2001) through positive word of mouth (Helgesen and Nesset 2007).”
Educational value: how students choose university: Evidence from an Italian university (2010, background): “Student loyalty is supposed to be positively related to student satisfaction and to the performance of an educational institution, at least in the long run (Kotler and Fox, 1995; Helgesen and Nesset, 2007).”
Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, methodology): “Recent literature has also used a single university and collected data from focus group discussions (see, for example, Brown et al., 2009; Douglas et al., 2008; Gatfield et al., 1999; Helgesen and Nesset, 2007; Navarro et al., 2005; Smith et al., 2007; Stodnick and Rogers, 2008; Sultan and Wong, 201”
Dimensions Driving Business Student Satisfaction in Higher Education. (2015, background): “Satisfaction is an outcome of service quality (Bolton and Drew, 1991) Relating service quality to student satisfaction; Helgesen and Nesset (2007) indicate that the management of the educational institutions should focus on service quality, information, and facilities to increase the satisfaction…”
A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2014, background): “…of higher education have an influence on students’ satisfaction and behavioural intentions (Douglas, Douglas, & Barnes, 2006; Eagle & Brennan, 2007; Helgesen & Nesset, 2007; Petruzzelis, D’Uggento, & Romanazzi, 2006), and a new perspective in marketing highlights the student’s active…”
Examining student satisfaction with higher education services: using a new measurement tool (2010, background): “…students by engaging in positive word-of-mouth communication to inform acquaintances and friends, and they may return to the university to take other courses (Wiers-Jenssen et al., 2002; Mavondo et al., 2004; Schertzer and Schertzer, 2004; Marzo-Navarro et al., 2005ab; Helgesen and Nesset, 2007).”
Service quality in a higher education context: an integrated model (2012, result): “…university for the purpose of data collection for the present study also conforms to the current studies (Brown et al., 2009; Douglas et al., 2008; Gatfield et al., 1999; Helgesen and Nesset, 2007; Navarro et al., 2005; Oldfield and Baron, 2000; Smith et al., 2007; Stodnick and Rogers, 2008).”