The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees.

By Osman M. Karatepe, Alptekin Sökmen. 2006

299 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d46c2f4bad69b3f8cce4c0272e35870d9a4253be

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In Organizational Behavior and Human Resource Management

In Social Psychology

In Sociology and Political Science

Citations in the corpus

The effect of positive and negative work‐family interaction on exhaustion: Does work social support make a difference? (2010, result): “According to the findings of a study of frontline hotel employees in Turkey, work-family conflict and family-work conflict had detrimental effects on service recovery performance and turnover intentions ( Karatepe and Sokmen, 2006”
Antecedents and outcomes of work–family facilitation and family–work facilitation among frontline hotel employees (2008, background): “Researchers have also reported that work–family conflict and/or family– work conflict exerts detrimental impacts on the work and nonwork outcomes such as job performance, job satisfaction, turnover intentions, family satisfaction, and life satisfaction (e.g., Aryee et al., 1999; Ford et al., 2007; F”
AFFECTIVITY, CONFLICTS IN THE WORK-FAMILY INTERFACE AND HOTEL EMPLOYEE OUTCOMES (2008, background): “Such practices are still in their infancy in many service organizations, especially in developing countries (Karatepe and Sokmen, 2006; Netemeyer et al., 2004), though they appear to be obvious solutions in work–family conflict studies.”
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, methodology): “This measure was also used in other studies in the hotel setting (e.g., Karatepe & Sokmen, 2006; Park & Gursoy, 2012).”
An investigation of the moderating effects of organizational commitment on the relationships between work–family conflict and job satisfaction among hospitality employees in India (2007, background): “Previous research has examined the relationships between WFC and various outcome variables in Jordan (Karatepe & Baddar, 2006), Northern Cyprus (Karatepe & Kilic, 2007), Turkey (Karatepe & Sokmen, 2006), and among Hispanic employees in the US (Namasivayam & Mount, 2004).”
A Multidimensional Measurement of Work-Leisure Conflict (2012, background): “Furthermore, more than 60% of customer complaints are initiated with frontline employees, a situation which induces high stress levels and makes them susceptible to high levels of work-family conflict (Karatepe & Sokmen, 2006).”
Antecedents and consequences of job satisfaction in the hotel industry (2010, background): “Moreover, frontline employees in the hospitality industry seem to be underpaid and to suffer job-related stress (Weatherly and Tansik, 1993; Karatepe and Sokmen, 2006).”
Effects of stress, LMX and perceived organizational support on service quality: Mediating effects of organizational commitment (2014, background): “Employee job approaches and service discharge are essential for realizing business aspirations along with sustaining competitive edges (Karatepe & Sokmen, 2006).”