The Role Of Causal Attribution Dimensions In Trust Repair

By Edward C. Tomlinson, Roger C. Mryer. 2009

558 citations recorded by the source corpus.

Subfields: Safety Research, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/cf1d28680796b56e2b147cc90bfc8913a8e38239

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Citations in the corpus

Repairing trust with individuals vs. groups (2013, background): “…work has discussed how trustors can facilitate or inhibit the rebuilding of trust through an iterative process (Kim, Dirks, & Cooper, 2009), including being cognizant of emotions such as anger and fear that can affect how information about the trustee is interpreted (Tomlinson & Mayer, 2009).”
Customer engagement behavior in individualistic and collectivistic markets (2017, background): “Trust plays a major role in the formation of service relationships (Morgan & Hunt, 1994) and a lack of trust has negative outcomes (Tomlinson & Mayer, 2009).”
From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction (2018, unknown): “…literature, we created an initial trust repair relationship framework based, on previous proposed models (Tomlinson, Dineen, and Lewicki 2004; Tomlinson and Mayer 2009), that covers three major stages including a (1) Relationship Act, (2) Relationship Regulation Act and (3) a Net Victim Eff…”
Understanding internal, external, and relational attributions for abusive supervision (2014, background): “…relationships, and so future studies might build on research examining the trust repair process and assess trust as an alternative mechanism through which causal attributions for perceived supervisory abuse relate to employees’ aggressive and citizenship behaviors (e.g., Tomlinson & Mayer, 2009).”
Trust Development in Swift Starting Action Teams (2012, methodology): “Following similar logic, our model of trust in STATs suggests that emotional reactions such as joy, comfort, anger, or fear (Tomlinson & Mayer, 2009) are key antecedents leading to the attitudinal state of trust (Lee, Stajkovic, & Cho, 2011).”
How Can Women Escape the Compensation Negotiation Dilemma? Relational Accounts Are One Answer (2013, unknown): “A social account is ‘‘a statement made by a social actor to explain unanticipated or untoward behavior’’ (Scott & Lyman, 1968, p. 46) by making an excuse, justifying the behavior, or minimizing its implications (Sitkin & Bies, 1993).”
Chutes Versus Ladders: Anchoring Events and a Punctuated-Equilibrium Perspective on Social Exchange Relationships (2010, background): “This emotional content then decreases the likelihood the focal individual will attribute an external reason for the initial betrayal or will attribute an internal reason for a positive outcome in an exchange (Tomlinson & Mayer, 2009).”
Almost human: Anthropomorphism increases trust resilience in cognitive agents. (2016, background): “There is a vast literature on interpersonal trust (Rotter, 1971, 1980; Thielmann & Hilbig, 2015; Tomlinson & Mayer, 2009), a substantial one on human trust in automation (Hoff & Bashir, 2015; Lee & See, 2004; Parasuraman & Riley, 1997; Parasuraman, Sheridan, & Wickens, 2008), and a small number of…”
Are Commitment Profiles Stable and Predictable? A Latent Transition Analysis (2016, background): “We focused on trustworthiness because trustworthiness and the trust it engenders become particularly salient under conditions of change (Tomlinson & Mayer, 2009), and both have been linked to commitment in previous research (Colquitt, Scott, & LePine, 2007; Dirks & Ferrin, 2002).”