Almost human: Anthropomorphism increases trust resilience in cognitive agents.

By Ewart J. de Visser, Samuel S. Monfort, Ryan McKendrick, Melissa A. Smith, Patrick McKnight, Frank Krueger, Raja Parasuraman. Journal of experimental psychology. Applied, 2016

604 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Experimental and Cognitive Psychology, Social Psychology

View Paper: https://www.semanticscholar.org/paper/8d4b84a0931b9916b9e19aec6b667f3a2c139fd8

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Citations in the corpus

The 3 C's of anthropomorphism: Connection, comprehension, and competition (2019, background): “Initial research suggests that humanizing automated decision aids is useful in combating people's aversiveness to relying on artificial minds following errors (De Visser et al., 2016).”
Trust in humanoid robots: implications for services marketing (2019, result): “Second, perceived anthropomorphism drives trust in humanoid service robots, in line with previous HRI research (de Visser et al., 2016; Hancock et al, 2011; Heerink et al., 2010; Waytz et al., 2014).”
From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction (2018, background): “For example, when automation fails, users are more forgiving (i.e. trust is less aff ected) for some situations compared to others (de Visser et al. 2016).”
Trust in AI and Its Role in the Acceptance of AI Technologies (2022, background): “Anthropomorphism has been associated with greater trust resilience, which prevents loss of trust (de Visser et al., 2016).”
Human Trust in Artificial Intelligence: Review of Empirical Research (2020, background): “The various types of representation could be considered as the material presence associated with AI, whereas the tangibility by itself has a dramatic effect on AI trust and acceptance (e.g., de Visser et al., 2016).”
Measurement of Trust in Automation: A Narrative Review and Reference Guide (2021, methodology): “These factors have been shown to influence trust (e.g., Walliser, 2011; de Visser et al., 2016, 2017; Pak et al., 2012) and may therefore influence the effectiveness of the trust measures themselves.”