Regret: A Model of its Antecedents and Consequences in Consumer Decision Making

By Michael Tsiros, Vikas Mittal. 2000

715 citations recorded by the source corpus.

Subfields: General Decision Sciences, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/c1abbf89532285cf0cf46365a853b51925bf719b

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Citations in the corpus

To Justify or Not to Justify: The Role of Anticipated Regret on Consumers’ Decisions to Upgrade Technological Innovations (2011, background): “If the expected outcome of the forgone alternative is unfavorable (i.e., better than the chosen alternative), they experience a feeling of regret, though to a lesser degree than if actual outcomes were known (Tsiros and Mittal 2000).”
Option Attachment: When Deliberating Makes Choosing Feel Like Losing. (2003, background): “Such a scenario-based approach is common in research on related phenomena such as regret (e.g., Inman and Zeelenberg 2002; Tsiros and Mittal 2000) and decision making in general (e.g., Kahneman and Tversky 2000).”
A Theory of Regret Regulation 1.0 (2007, background): “Tsiros and Mittal (2000), for example, found that regret has a direct negative effect on repurchase intentions.”
Validation of a Decision Regret Scale (2003, background): “This is consistent with several models of regret that suggest a relationship between regret and subsequent decisions.(10,33,35) Finally, it has been argued that feeling responsible for a decision is a necessary condition(14,19,23) or at least a major determinant(22) of regret.”
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services (2004, neutral): “Moreover, recent research and theorizing in marketing stressed the role of regret, and to a lesser extent that of disappointment, in satisfaction and satisfactionrelated behaviors (Herrmann et al., 1999a,b; Inman et al., 1997; Taylor, 1997; Tsiros and Mittal, 2000; Zeelenberg and Pieters, 1999; Zeel”
The effects of information overload on consumers' subjective state towards buying decision in the internet shopping environment (2009, background): “Negative emotional reactions such as regret after decision, in contrast, may influence choice preference, lead people to switch away from previous chosen option even consumers were satisfied with that option, and may have a negative influence on satisfaction (Tsiros and Mittal, 2000).”
Emotions in consumer behavior: A hierarchical approach (2005, background): “…concentrate on one or several specific emotions, such as surprise (e.g., Derbaix and Vanhamme, 2003), regret (e.g., Inman and Zeelenberg, 2002; Tsiros and Mittal, 2000), sympathy and empathy (Edson Escalas and Stern, 2003), embarrassment (Verbeke and Bagozzi, 2003) and anger (Bougie et al.,…”
The psychology of doing nothing: forms of decision avoidance result from reason and emotion. (2003, methodology): “Assum- ing that satisfaction is inversely correlated with regret, this implies that the Tsiros and Mittal (2000) model is valid only as a model of anticipated regret.”
Regulatory mode effects on counterfactual thinking and regret (2008, methodology): “The responses to this open-ended question were content analyzed, using the same coding scheme as Tsiros and Mittal (2000).”
Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responses (2007, background): “... to regret theory, consumers feel regret when they compare an actual outcome with possible alternative outcomes had they chosen another action—that is, between “what is” and “what might have been.” Recent literature suggests that regret and anticipated regret influence consumer behaviors such as ”
Modeling regret effects on consumer post‐purchase decisions (2011, methodology): “Research suggests strong relationships between regret and satisfaction levels (Heitmann et al., 2007; Tsiros and Mittal, 2000) as well as switching behaviors (Inman and Zeelenberg, 2002; Zeelenberg and Pieters, 1999).”
When good decisions have bad outcomes: The impact of affect on switching behavior (2005, background): “An extensive literature on regret indicates that people wish they had made a diVerent decision when they learn that their chosen option resulted in an outcome either known or imagined to be worse than the outcome of a foregone option (Inman, Dyer, & Jia, 1997; Tsiros, 1998; Tsiros & Mittal, 2000).”
Decision Difficulty in the Age of Consumer Empowerment (2014, background): “With many customized offers not being returnable or exchangeable, there is a greater burden for consumers to " get it right " the first time in order to minimize regret (Tsiros & Mittal, 2000).”