Emotions in consumer behavior: A hierarchical approach

By F.J.M. Laros, Jan-Benedict E M Steenkamp. 2005

1,011 citations recorded by the source corpus.

Subfields: Marketing, Social Psychology, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/28feb62237d73b4e4e80d94f2c2f4cf42a3e0819

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Citations in the corpus

Do brands make consumers happy?- A masstige theory perspective (2021, background): “Yet, such effect of brand consumption has hitherto been ignored in research (Holbrook and Hirschman, 1982; Steenkamp, 2005).”
The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses (2008, background): “…future research should develop a stronger and more complex approach to modeling the various positive and negative emotions because recent research (e.g., Laros and Steenkamp 2005; Zeelenberg and Pieters 2005) shows that different specific emotions result in different specific behaviors.”
Customer emotions and their triggers in luxury retail: Understanding the effects of customer emotions before and after entering a luxury shop (2016, methodology): “As specific customer emotions, the basic emotions proposed by Laros and Steenkamp (2005) and VIP emotions suggested by Barsky andNash (2002)were adopted.”
The effect of information presentation modes on tourists’ responses in Internet marketing: the moderating role of emotions (2017, background): “For instance, positive emotions might include contentment, happiness, love, and pride, while negative emotions might consist of anger, fear, sadness, and shame (Laros & Steenkamp, 2005).”
Online shopping environments in fashion shopping: an S-O-R based review (2012, methodology): “…affect scale (D. Watson, Clark, & Tellegen, 1988), dimensionally such as the (PAD) model (Mehrabian & Russell, 1974), using hierarchical clusters (Laros & Steenkamp, 2005), using a Consumption-related Emotion Set CES (Richins, 1997), studying each emotion individually such as enjoyment (Lin,…”
‘Fear of Missing Out’ (FOMO) marketing appeals: A conceptual model (2019, neutral): “…secondary choice, as to how much of the fear of missing out you actually feel’ (FG#3). some taxonomies of emotion reflect this interpretation, for example laros and steenkamp (2005) (based upon the work of Richins 1997) list ‘scared’, ‘afraid’, ‘panicky’, ‘nervous’, ‘worried’ and ‘tense’ as…”
Personal determinants of organic food consumption: a review (2009, background): “Laros and Steenkamp (2005) propose that different levels of detail can be used to study emotions and that more detail leads to greater explanatory power of consumer behaviour.”