When good decisions have bad outcomes: The impact of affect on switching behavior

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How Emotion Shapes Behavior: Feedback, Anticipation, and Reflection, Rather Than Direct Causation (2007, unknown): “In one study (Ratner & Herbst, 2005), participants first chose between two stockbrokers, one who was said to have a 43% chance of making a successful investment decision versus a stockbroker who was said to have a 54% chance of making a successful decision.”
A Theory of Regret Regulation 1.0 (2007, background): “For example after buying a product which proves to be suboptimal, regret can motivate us to ask for our money back, or to switch to another supplier of services or product the next time around (Ratner & Herbst, 2005; Zeelenberg & Pieters, 1999, 2004b; Zeelenberg, Van der Pligt, & Manstead, 1998).”
Emotion and Rationality: A Critical Review and Interpretation of Empirical Evidence (2007, background): “What the Damasio studies, along with other studies (Ratner & Herbst, 2005), suggest is simply that integral-affect-motivated approach and avoidance—that is, affective behavioral regulation—is very sensitive to emotion-producing outcome feedback.”
Contingent Reliance on the Affect Heuristic as a Function of Regulatory Focus (2008, background): “…on the judgmental implications of relying on subjective affective responses as opposed to cognitive reasoning processes in judgments and decisions (Finucane, Alhakami, Slovic, & Johnson, 2000; Hsee & Rottenstreich, 2004; Ratner & Herbst, 2005; Rottenstreich & Hsee, 2001; Tversky & Griffin, 1991).”