The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process

By R. Frambach, H. Roest, Trichy V. Krishnan. 2007

319 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/b134ce90e2abd3e4a7e4d476b06b882e15f93f83

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Isabel P. Riquelme
2. Hsin-Wei Wang
3. Sergio Román
4. Hsin Hsin Chang
5. Peter C. Verhoef
6. Amar Cheema
7. Jing Jian Xiao

In Marketing

1. Peter C. Verhoef
2. Scott A. Neslin
3. Koen Pauwels
4. Thorsten Wiesel
5. Evert de Haan
6. Sonja Gensler
7. Katia Campo
8. Hsin-Wei Wang

In Organizational Behavior and Human Resource Management

1. Isabel P. Riquelme
2. Thorsten Wiesel
3. R. Venkatesan
4. Evert de Haan
5. Katia Campo
6. Peter C. Verhoef
7. Hsin-Wei Wang
8. Ahmed Ali Abbasi

Citations in the corpus

• Toward a three-dimensional framework for omni-channel (2017, unknown): “The customer’s value-adding journey can be primarily outlined in four main stages (Frambach et al ., 2007; Chaffey and Ellis-Chadwick, 2012; Lamb et al ., 2014): pre-purchase, payment, delivery, and return.”
• The Influence of Consumers’ Cognitive and Psychographic Traits on Perceived Deception: A Comparison Between Online and Offline Retailing Contexts (2014, methodology): “A similar procedure can be seen in previous research (Frambach et al. 2007; Román 2010).”
• Buying Groceries in Brick and Click Stores: Category Allocation Decisions and the Moderating Effect of Online Buying Experience (2015, background): “Third, we refine and extend previous research on online buying experience effects (Ansari et al. 2008; Frambach et al. 2007; Kim et al. 2008), by examining experience effects on category level purchase decisions and by taking different possible effects of experience into account.”
• Mapping customer journeys in multichannel decision-making (2014, background): “has demonstrated that ‘the buying stage has an important influence on channel usage intention’.(12) Consumers seek different benefits at the pre-purchase stage than during or after purchase.”
• The effectiveness of different forms of online advertising for purchase conversion in a multiple-channel attribution framework (2016, background): “This is unfortunate because evidence shows that multiple touch points or funnel stages are typically required before purchase (e.g., Frambach, Roest, and Krishnan 2007; Gensler, Verhoef, and Böhm 2012) and that these touch points have different Creating, Managing and Monitoring Customer Value in…”
• Path to Purpose? How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases (2020, background): “Moreover, consumers’ shopping characteristics (Kushwaha and Shankar 2013), prior shopping experience (Frambach et al. 2007), trust (Bart et al.”
• Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2014, background): “1 A survey by Frambach et al. (2007) shows that consumers differ in their attitude toward online purchasing and in their willingness to wait for product delivery from the e-tailer.”
• Relational Consequences of Perceived Deception in Online Shopping: The Moderating Roles of Type of Product, Consumer’s Attitude Toward the Internet and Consumer’s Demographics (2010, background): “In fact, information gathering online will actually serve to reduce or alleviate the risks that are typically associated with the purchase of services in traditional retail settings (Frambach et al., 2007).”
• Understanding consumers’ multichannel choices across the different stages of the buying process (2012, background): “Frambach et al. (2007) study the effect of channel attributes and stated channel experience on future channel usage intentions.”
• The Moderating Effect of Customer Perceived Value on Online Shopping Behaviour (2011, background): “Moreover consumers may change their minds and switch from one shop to another at different purchase stages (Frambach et al., 2007; Choudhury and Karahanna, 2008).”
• The Showrooming Phenomenon: It's More than Just about Price (2017, background): “Frambach, Roest, and Krishnan (2007), for example, model the channel choice decision for information search and purchase independently.”
• The interrelationships between brand and channel choice (2014, background): “Trading off complexity versus convenience: A key value proposition of the multichannel environment is convenience, and search convenience is critical for consumers’ channel choices (Frambach et al. 2007; Gensler et al. 2012; Verhoef et al. 2007).”