The Politics of Emotion in Everyday Life: “Appropriate” Emotion and Claims on Identity

By S. Shields. 2005

188 citations recorded by the source corpus.

Subfields: History, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9c9086c442a69a50466cddc17c6a5609cd5f5378

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In History

In Social Psychology

In Sociology and Political Science

Citations in the corpus

We have emotions but can’t show them! Authoritarian leadership, emotion suppression climate, and team performance (2020, background): “…are a host for both positive and negative experiences and emotions (Weiss and Cropanzano, 1996), and when engaging in the regulation process at work, people tend to suppress negative as well as positive emotions (Clark, 1990; Erber et al., 1996; Gross and John, 2003; Mann, 1999; Shields, 2005).”
The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information (2018, background): “According to Shields (2005), there is a political dimension to this question in the sense that certain people (e.g., those belonging to a majority group within a society) may have an interest in condemning the emotional reactions of particular others (e.g., those belonging to a minority group), for…”
Gender, emotion and power in work relationships (2011, methodology): “Specifically, by synthesizing Hochschild's (1983) and Shields (2005) seminal works (which examine the interface between gender and emotion) with Biernat's model of shifting standards (Biernat & Manis, 1994; Biernat, Manis, & Nelson, 1991) (which explains how gender-role stereotypes influence the…”
Leading with their hearts? How gender stereotypes of emotion lead to biased evaluations of female leaders (2016, unknown): “Rather, leaders are expected to show that they have control over the display of their emotions (Shields, 2005).”
Does Anger Expression Help or Harm Leader Effectiveness? The Role of Competence-based versus Integrity-based Violations and Abusive Supervision (2017, background): “The incongruence between what the leader’s anger expression signals and what is expected of the leader in light of the situation should lead observers to perceive the anger as lessappropriate (Shields, 2005), increasing the chance that anger will backfire.”
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, unknown): “In other words, emotional expressions may be perceived as inappropriate when their intensity does not match situational norms and expectations (Geddes & Callister, 2007; Shields, 2005; Van Kleef et al., 2012).”
Gender and Emotion (2013, background): “In the case of emotion language, when and how emotions are labeled reflect beliefs about the individual’s (or group’s) competence and the validity of the reaction (Shields, 2005).”
Understanding the positive and negative effects of emotional expressions in organizations: EASI does it (2014, background): “Perceptions of inappropriateness arise when individuals feel that another person’s emotional expression is inconsistent with normative expectations (Shields, 2005; Van Kleef and Côté, 2007).”
Group Emotions: Cutting the Gordian Knots Concerning Terms, Levels of Analysis, and Processes (2015, background): “Institutionalized emotion norms apply only to those who categorize themselves as group members (cf. Ashforth & Humphrey, 1993; Shields, 2005).”
2007 Presidential Address: Fear of Losing Control: Power, Perfectionism, and the Psychology of Women (2008, background): “However, Shields (2005) noted that misfitting feelings could also be interpreted as a sign that the situation, not the self, needs to be changed.”
How leaders' emotional displays shape followers' organizational citizenship behavior (2015, background): “Appropriateness refers to the degree to which an emotional reaction is fitting for the situation at hand (Shields, 2005).”