The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction

By Arik Cheshin, Adi Amit, Gerben A. van Kleef. 2018

105 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/39735be717b103c0c795c86cb74403336e9d1c58