The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information

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Does Anger Expression Help or Harm Leader Effectiveness? The Role of Competence-based versus Integrity-based Violations and Abusive Supervision (2017, methodology): “Although a growing body of research attests to the powerful impact of leaders’ anger expressions on followers (for a review, see Van Knippenberg & Van Kleef, 2016), different views exist on whether anger expression undermines or enhances leader effectiveness.”
Salesperson communication effectiveness in a digital sales interaction (2020, unknown): “…verbal and nonverbal cues in a communication, and theories exist to conceptualize the receiver's affective appraisals and/or behavioral outcomes (see e.g., contagion theory (Hatfield et al., 1994; Hennig-Thurau et al., 2006; Pugh, 2001) and emotions as social information (van Kleef, 2009, 2016)).”
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, unknown): “The items were taken from Van Kleef and Côté (2007) and adapted to ﬁ t the service setting.”