New service development: areas for exploitation and exploration

By Larry J. Menor, Mohan V. Tatikonda, Scott E. Sampson. 2002

705 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4fff0655597bfdb5a4f03487f1c5ca0112b12c71

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In Management Information Systems

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Citations in the corpus

Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “Menor et al. (2002) called for research on the role that technology plays in the development of new services.”
Openness, knowledge, innovation and growth in UK business services (2011, methodology): “First, the service innovation literature was initially informed by the analysis of innovation in manufacturing based on new product development (NPD) (Menor et al. 2002).”
Designing Multi-Interface Service Experiences (2008, background): “…researchers have stressed the need to explore the impact of technology on service design (Froehle et al. 2000; Hill et al. 2002; Johnson et al. 2000; Menor et al. 2002) and to address new issues such as the trade-off of efficiency versus personalization or the definition of the offline/online mix.”
Defining service innovation: A review and synthesis (2016, neutral): “Literature on new service development (NSD) commonly views service innovation as a process and often uses the terms NSD and service innovation interchangeably (Menor et al., 2002).”
Antecedents and consequences of reflexivity in new product idea screening (2011, background): “…of improving the innovation process (Johne and Storey, 1998), which can be divided into three global phases (Lievens, De Ruyter, and Lemmink, 1999; Menor, Tatikonda, and Sampson, 2002): (1) the screening and project planning (or pre-development) phase; (2) the new product development phase,…”
Combining Service Blueprint and FMEA for Service Design (2007, background): “By all accounts, more than half of developed countries’ GDP is in the service sector [Menor et al., 2002: 135; Pilat, 2000: 52].”
Service innovation and customer satisfaction: the role of customer value creation (2017, background): “While services are seen to be generating a lot more to support nations’ GDP and have outdistanced manufacturing from an employment perspective (Menor et al., 2002), manufacturing has continued to dominate innovation studies ( Jaw et al.”