Combining Service Blueprint and FMEA for Service Design

By Pao-Tiao Chuang. 2007

112 citations recorded by the source corpus.

Subfields: Management of Technology and Innovation, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/21e8a75e0c840179823d2af60e4aa7921bcfaf5b