Scott E. Sampson
2000–2006
A researcher in the Science corpus: 3 papers; trusts 0 researchers and is trusted by 12 researchers here, as inferred from the citation graph.
Whom Scott E. Sampson trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Scott E. Sampson overall
- Martin Spring
- Luis Araujo
- Kostas Selviaridis
- Jim Spohrer
- Larry J. Menor
- Paul P. Maglio
- Dong Won Cho
- Stefan Seebacher
- Andreas Norrman
- O. Benedettini
Papers from Scott E. Sampson's perspective
Ordered by how strongly the researchers Scott E. Sampson trusts endorse each paper. Same corpus, a different order for every researcher.
- Understanding and Managing the Services Supply Chain
- E-LOYALTY: YOUR SECRET WEAPON ON THE WEB
- Designing a Call Center with Impatient Customers (Manufacturing & Service Operations Management)
- Customer‐supplier duality and bidirectional supply chains in service organizations
- New measurement scales for evaluating perceptions of the technology‐mediated customer service experience
- The Structure of Scientific Revolutions
- A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality
- Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
- Antecedents of New Service Development Effectiveness
- Design Rules: The Power of Modularity
Their papers
- Foundations and Implications of a Proposed Unified Services Theory (2006) — 778 citations
- New service development: areas for exploitation and exploration (2002) — 705 citations
- Customer‐supplier duality and bidirectional supply chains in service organizations (2000) — 290 citations