João Falcão e Cunha

Organizational Behavior and Human Resource Management · 2003–2008

A researcher in the Science corpus: 2 papers; trusts 10 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom João Falcão e Cunha trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. M. Meuter
  2. A. Parasuraman
  3. H. Chesbrough
  4. George M. Zinkhan

Papers from João Falcão e Cunha's perspective

Ordered by how strongly the researchers João Falcão e Cunha trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
  3. Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
  4. Multivariate Data Analysis (Technometrics)
  5. New measurement scales for evaluating perceptions of the technology‐mediated customer service experience
  6. A research manifesto for services science (CACM)
  7. The impact of technology on the quality-value-loyalty chain: A research agenda
  8. Antecedents of New Service Development Effectiveness
  9. Managing the Total Customer Experience
  10. New service development: areas for exploitation and exploration

Their papers