Defining service innovation: A review and synthesis

By Lars Witell, Hannah Snyder, Anders Gustafsson, Paul W. Fombelle, Per Ola Kristensson. 2016

375 citations recorded by the source corpus.

Subfields: Computer Science Applications, Management of Technology and Innovation, Marketing

View Paper: https://www.semanticscholar.org/paper/1367077f8bea55b1720b8899300aff04182cd041

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Computer Science Applications

1. Anders Gustafsson
2. Hannah Snyder

In Management of Technology and Innovation

1. N. Zahoor
2. Omar Al‐Tabbaa
3. Heiko Gebauer
4. Wafa Hammedi
5. Lars Witell

In Marketing

1. Hannah Snyder
2. Lars Witell
3. Anders Gustafsson
4. Heiko Gebauer
5. Wafa Hammedi
6. Lia Patrício

Citations in the corpus

• Service Innovation: A New Conceptualization and Path Forward (2020, background): “Witell et al. (2016) conclude that although the concept of service innovation is widely used, few studies have explicitly defined and explained it.”
• A bricolage perspective on service innovation (2017, background): “1 INTRODUCTION Service innovation, which remains a key priority in service research (Ostrom et al., 2015; Witell et al., 2016), emphasizes that a sustainable competitive advantage depends on the development and introduction of new services (Gebauer et al.”
• Inter-organizational collaboration and SMEs’ innovation: A systematic review and future research directions (2020, background): “Also, the concept of service innovation is loosely defined, and therefore, make it less distinguishable from related concepts (Witell et al., 2016).”