Emotional intelligence and emotional labor acting strategies among frontline hotel employees

By T. Kim, Joanne Yoo, Gyehee Lee, Joung-Man Kim. 2012

160 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e5a08e48cddc4700dae1528525594771b52989c5

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Mayowa T. Babalola
2. Muhammad Usman
3. Moazzam Ali
4. Chidiebere Ogbonnaya

In Social Psychology

1. Mayowa T. Babalola
2. Muhammad Usman
3. Moazzam Ali
4. Chidiebere Ogbonnaya

In Sociology and Political Science

1. Mayowa T. Babalola
2. Chidiebere Ogbonnaya

Citations in the corpus

• Fueling the intrapreneurial spirit: A closer look at how spiritual leadership motivates employee intrapreneurial behaviors (2021, background): “They are key agents of the service delivery process due to their direct interactions with customers, managers, and other employees involved in service delivery (Kim, Yoo, Lee, & Kim, 2012).”