Moving emotional labor beyond surface and deep acting

By Jessica Mesmer-Magnus, Leslie A. DeChurch, Amy Wax. 2012

282 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1555833dacfefa170d8eedb6d32cbf15d0c22c6f

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In General Health Professions

In Sociology and Political Science

Citations in the corpus

Determinants of Turnover Intention of Social Workers (2017, background): “Based on the discordant and congruent state model (Mesmer-Magnus et al., 2012), surface acting leads to emotional discordance because employees act as if they feel some emotions when they actually do not (Grandey, 2000).”
Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021, background): “Additionally, affective traits such as negative and positive affectivity (KammeyerMueller et al. 2013; Mesmer-Magnus et al. 2012) influence these states as well as service employee behaviors.”
Emotional labor among police officers: a diary study relating strain, emotional labor, and service performance (2017, background): “For instance, Mesmer-Magnus, DeChurch, and Wax (2012) conducted a meta-analysis of 109 independent studies and showed that discordance in felt vs. displayed emotions was associated with detrimental effects on health and performance.”
The mismanaged soul: Existential labor and the erosion of meaningful work (2017, unknown): “First, in the emotional labor literature, it has been argued that those high on conscientiousness report higher levels of deep acting than those who are low on conscientiousness (Mesmer-Magnus et al., 2012).”
Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda (2018, unknown): “strategies to aid employee’s regulation of their own emotional experiences and expressions) is linked to better-quality communication, physiological health, psychological well-being, and work performance (for reviews, see Grandey et al. 2013; Lawrence et al. 2011; Mesmer-Magnus et al. 2012; Webb et ”
Need for recovery after emotional labor: Differential effects of daily deep and surface acting (2018, result): “In contrast, our results did not support the positive relationship between display rules and daily deep acting that has been revealed by previous studies at the inter‐individual level of analysis (Mesmer‐ Magnus et al., 2012).”
Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “…labor as incongruence or self-suppression (e.g., requirements to suppress negative emotions, surface acting, dissonance, or inauthenticity) is robustly positively associated with employee burnout and job dissatisfaction (Diefendorff et al. 2006, Erickson & Wharton 1997, Mesmer-Magnus et al. 2012).”