How the Packaging of Decision Explanations Affects Perceptions of Trustworthiness

By Kimberly D. Elsbach, G. Elofson. 2000

130 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/3b9b53aaba0ef036e47115dae0bee570390f6aa2

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In Organizational Behavior and Human Resource Management

In Strategy and Management

Citations in the corpus

Antecedents Of Trust: Establishing A Boundary Condition For The Relation Between Propensity To Trust And Intention To Trust (2005, background): “Moreover, past research has successfully studied trust in the laboratory setting (e.g., Dirks, 1999; Elsbach & Elofson, 2000; O’Reilly & Roberts, 1974).”
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members (2009, background): “, [20, 40, 102]) and in the study of collaboration (e.”
At What Level (and in Whom) We Trust (2012, background): “For example, research on the organization referent, for the most part, has not explored attribution and social information processing theories, which have been useful at lower levels.”
Does supervisor-perceived authentic leadership influence employee work engagement through employee-perceived authentic leadership and employee trust? (2015, background): “…develop positive relationships with their employees, such as showing authentic concern and employing effective and authentic communication methods, e.g. avoiding complex language and ensuring communication is transparent (Clutterbuck & Hirst, 2002; Elsbach & Elofson, 2000; Norman et al., 2010).”
Trust in managerial relationships (2003, background): “The “cognitive miser” model in which “the capacity-limited thinker searches for rapid, adequate solutions, rather than slower, accurate solutions” suggests that people use a number of simplifying, efficiency-oriented schemas or heuristics ( Elsbach and Elofson, 2000”
Managing to Stay in the Dark: Managerial Self-Efficacy, Ego Defensiveness, and the Aversion to Employee Voice (2014, methodology): “We assessed denigration of subordinate with four items adapted from the competence dimension of trustworthiness (Elsbach & Elofson, 2000; Mayer & Davis, 1999) : (1 ) " Spencer is knowledgeable with regard to the maintenance schedule, " (2) " Spencer is qualified to provide useful suggestions…”
The effects of perceived relevance of travel blogs' content on the behavioral intention to visit a tourist destination (2014, background): “For example, in a client-professional exchange of information, the use of hard-to-understand language may negatively affect the acceptance of the professional's advice (Elsbach & Elofson, 2000).”
Organizational Trust and Organizational Citizenship Behaviour (2016, background): “Employees who are informed about organizational achievements are more likely to develop a higher level of cognitive-based trust towards the organization (Elsbach & Elofson, 2000) which is indicative of employee faith in the ability of top management.”
Motivational Cues and Angel Investing: Interactions among Enthusiasm, Preparedness, and Commitment (2017, background): “…of research on impression management in screening decisions focuses on how entrepreneurs attempt to convey personal and organizational competence (Elsbach & Elofson, 2000; Kaplan et al., 2009; Macmillan et al., 1985) and investment readiness of themselves and their idea (Mason & Harrison, 2003).”
Marks of Distinction (2015, background): “The way we frame our decisions (Elsbach and Elofson, 2000), office space (Elsbach, 2003), or talk (Bourdieu, 1984) reveals much to an audience about our trustworthiness, competence, or social membership.”