Incivility in the workplace: incidence and impact.

By Lilia M. Cortina, V. Magley, J. Williams, R. Langhout. Journal of Occupational Health Psychology, 2001

2,049 citations recorded by the source corpus.

Subfields: Gender Studies, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/144caea25e7d9465289d5a4a16077a4ef505632d

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Citations in the corpus

Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study (2014, background): “For example, 71% of court employees (Cortina et al., 2001), 75% of university employees (Cortina & Magley, 2009) and 79% of law enforcement employees (Cortina, Lonsway, & Magley, 2004) reported they had encountered some form of uncivil behaviour at work in recent years, while 85% of a sample of…”
Assessing Workgroup Norms for Civility: The Development of the Civility Norms Questionnaire-Brief (2012, methodology): “For example, several measures are designed to assess incivility experiences (e.g., Workplace Incivility Scale, Cortina et al., 2001; Uncivil Workplace Experiences Questionnaire, Martin & Hine, 2005).”
Testing a measure of instigated workplace incivility (2005, background): “emerging (Andersson & Pearson, 1999; Cortina & Magley, 2003; Cortina et al., 2001; Keashly, 1998; Miller, 2000; Montgomery et al., 2004; Pearson et al., 2001).”
Epistemic Exclusion of Women Faculty and Faculty of Color: Understanding Scholar(ly) Devaluation as a Predictor of Turnover Intentions (2021, neutral): “Although all employees may be targets of exclusion, research suggests that women and people of color may be especially likely to have these experiences (Cortina & Magley, 2009; Cortina et al., 2001; Lim et al., 2008; Mor Barak & Levin, 2002; Zimmerman et al., 2016).”
The Social Dimension of Service Interactions (2017, methodology): “…self-focused frame of mind presumed to typically inhabit customers in regular service interactions, often culminates in detrimental health consequences for frontline employees (e.g., Cortina et al. 2001) and negative bottom-line effects for service organizations (e.g., Pearson and Porath 2009).”
Workplace incivility: A review of the literature and agenda for future research (2016, methodology): “Indeed, even though the WIS (Cortina et al., 2001), the most frequently used instrument to study workplace incivility, does not include customer-instigated incivility, it does not separate supervisor-initiated from coworker-initiated incivility.”