Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation
By Filipe Coelho, Mário Augusto, Luis Filipe Lages. 2011
335 citations recorded by the source corpus.
Subfields: Management Information Systems, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/0c083072801eff82bcb9f67d619c742d05529f18
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management Information Systems
In Organizational Behavior and Human Resource Management
- Omar S. Itani
- Raj Agnihotri
- Michael T. Krush
- Colin B. Gabler
- Hsiang-Fei Luoh
- Fernando Jaramillo
- Sheng-Hshiung Tsaur
- C. Sacramento
Citations in the corpus
- Empowering employees: job standardization and innovative behavior (2014, background): “Previous studies have indicated that frontline service employees play an important role in organization innovation (Coelho et al., 2011).”
- Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict (2017, background): “An expansion of job scope is said to increase perceived job complexity (Coelho, Augusto, and Lages 2011).”
- The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry (2015, background): “Moreover, Coelho et al. (2011) stated that “creativity is the first step in the innovation process” (p. 32).”
- The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2018, neutral): “2016), or with regard to consumer satisfaction in particular: helpfulness and generosity (Isen 2001), creativity (Coelho et al. 2011), responsiveness and courtesy (Hocutt et al.”
- Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction (2019, background): “Second, although creative performance has been theorized to influence customer satisfaction and, ultimately, organizational performance (Coelho et al., 2011), there is a paucity of research that has examined the influence of unit (average) creative performance on customerrelated outcomes.”