Lia Patrício

Organizational Behavior and Human Resource Management · 2003–2017

A researcher in the Science corpus: 6 papers; trusts 12 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Lia Patrício trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. M. Meuter
  2. Mary Jo Bitner
  3. H. Chesbrough
  4. A. Parasuraman
  5. George M. Zinkhan
  6. Craig M. Froehle
  7. Amy L. Ostrom
  8. V. Zeithaml
  9. Jim Spohrer
  10. Kishore Pillai

Who trusts Lia Patrício overall

  1. Carlos Flavián
  2. Jiun-Sheng Chris Lin
  3. S. Laforet

Papers from Lia Patrício's perspective

Ordered by how strongly the researchers Lia Patrício trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
  3. Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
  4. Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
  5. Multivariate Data Analysis (Technometrics)
  6. A research manifesto for services science (CACM)
  7. New measurement scales for evaluating perceptions of the technology‐mediated customer service experience
  8. An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
  9. The Future of Competition: Co-Creating Unique Value with Customers
  10. Antecedents of New Service Development Effectiveness

Their papers