Customer experience modeling: from customer experience to service design

By J. Teixeira, Lia Patrício, N. Nunes, Leonel Nóbrega, Raymond Paul Fisk, L. Constantine. 2012

386 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e537e4517ca13bde994b900f1324aada933defe4

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Sergio Ibáñez-Sánchez
2. Anil Bilgihan
3. Milos Bujisic
4. Anupama Sukhu
5. Carlos Flavián
6. Hyeyoon Choi

In Organizational Behavior and Human Resource Management

1. Anil Bilgihan
2. Sergio Ibáñez-Sánchez
3. Milos Bujisic
4. Anupama Sukhu
5. Carlos Flavián
6. Hyeyoon Choi
7. Cheng-Min Chao

Citations in the corpus

• The impact of virtual, augmented and mixed reality technologies on the customer experience (2019, background): “…authors stress the relevance of providing not only an efficient journey but also the design of optimal customer experiences (Patrício et al., 2008; Teixeira et al., 2012) that overcome the traditional interpersonal and physical contact between consumers and service providers (Breidbach et al.,…”
• Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions (2019, background): “In today’s market, companies compete to provide unique and exceptional services to customers (Atwal and Williams, 2009; Teixeira et al., 2012) and the customers’ experience defines the success of enterprises (Berry et al.”