Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel

By Lia Patrício, Raymond Paul Fisk, João Falcão e Cunha. 2003

163 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e54a45beb94e7ae9dbf03a87fcf4d905c7ce38e9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Hsing-Chi Chang
2. S. Laforet
3. Xiaoyan Li
4. Jiun-Sheng Chris Lin

In Marketing

1. S. Laforet
2. Xiaoyan Li
3. Jiun-Sheng Chris Lin

In Organizational Behavior and Human Resource Management

1. Hsing-Chi Chang
2. S. Laforet
3. Xiaoyan Li
4. Jiun-Sheng Chris Lin

Citations in the corpus

• The role of technology readiness in self‐service technology acceptance (2011, background): “Customers today have a variety of SST modes to choose from ( Patricio et al. , 2003”
• CONSUMERS’ ATTITUDES TOWARDS ONLINE AND MOBILE BANKING IN CHINA (2005, background): “) and that it would be highly important for service providers to understand and improve each channel within the overall service offering rather than concentrating efforts on improving one delivery channel in isolation ( Patricio et al. , 2003”