Antecedents of New Service Development Effectiveness

By Craig M. Froehle, Aleda V. Roth, R. B. Chase, C. Voss. 2000

297 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/500249bfc829794d9827970bce30b89c79f759db

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Citations in the corpus

Success Factors for Service Innovation: A Meta‐Analysis (2016, background): “cross-sectional (Froehle et al., 2000; Hull, 2003), there is a lack of research that comprehensively examines the relevance of the antecedents of service innovation performance between different types of services.”
E-services: operating strategy—a case study and a method for analyzing operational benefits (2002, background): “Finally, the P3 matrix also provides conceptual support for new service development strategies as well (Fitzsimmons and Fitzsimmons, 1999; Froehle et al., 2000).”
New service development: areas for exploitation and exploration (2002, background): “…of this research is service marketing driven, there is a nascent amount of empirical work in OM focusing on the strategic choices impacting NSD. Froehle et al. (2000), utilizing cross-sectional data at the level of the business unit development portfolio, empirically examine the strategic…”
Managing the new service development process: towards a systemic model (2005, background): “The level of personal contact maintained by the product manager, the commitment of the senior managers, the cross-functional team and the interaction process are the antecedents of the speed and effectiveness of the NSD (Edgett and Jones, 1991; Lievens and Monaert, 2000a, b; Froehle et al., 2001).”
A Research In Relating Entrepreneurship, Marketing Capability, Innovative Capability And Sustained Competitive Advantage (2010, background): “…7.capability of product diversification, indicating to upgrade the image other than price, e.g., quality, service; 8.speed of new product appearing in the market, rapid development of new products and services is the key factor of competitive strategies based on innovation (Froehle et al., 2000).”
Designing Multi-Interface Service Experiences (2008, background): “New service development researchers have stressed the need to explore the impact of technology on service design (Froehle et al. 2000; Hill et al. 2002; Johnson et al. 2000; Menor et al. 2002) and to address new issues such as the trade-off of efficiency versus personalization or the definition of…”
The effects of retail channel integration through the use of information technologies on firm performance (2012, background): “IT-enabled retail channel integration capability IT is becoming one of the most critical resources in service firms (Froehle et al., 2000; Sheehan, 2006); IT can be used to improve operational as well as strategic coordination (Sanders, 2008).”
Antecedents and consequences of reflexivity in new product idea screening (2011, background): “These studies also emphasize how difficult the evaluation and selection of new product ideas is, because of the relatively high levels of complexity and uncertainty that characterize the screening stage (Froehle, Roth, and Voss, 2000).”
A bricolage perspective on service innovation (2017, result): “Furthermore, previous studies have empirically demonstrated that the formalization of the NSD process shortens time-to-market (Froehle et al., 2000).”