“Futurizing” smart service: implications for service researchers and managers
By Nancy Wuenderlich, Kristina Heinonen, Amy L. Ostrom, Lia Patrício, Rui Soucasaux Sousa, C. Voss, Jos G. A. M. Lemmink. 2015
305 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/77b8d686e5959c0100a94ef2cd76423548949e55
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In Organizational Behavior and Human Resource Management
Citations in the corpus
- Frontline Service Technology infusion: conceptual archetypes and future research directions (2019, background): “…Doorn et al. , 2017; Kannan and Li, 2017; Larivière et al. , 2017) or zoomed-in on a particular technology like robotics (e.g. Wirtz et al. , 2018), smart devices and IoT (e.g. Ng and Wakenshaw, 2017; Verhoef et al. , 2017; Wünderlich et al. , 2015) and mobile technologies (Shankar et al. , 2016).”