Amy L. Ostrom

Sociology and Political Science · 2000–2017

A researcher in the Science corpus: 11 papers; trusts 2 researchers and is trusted by 60 researchers here, as inferred from the citation graph.

Subfields

• Sociology and Political Science — 38 citations into it; #1,033 of 22,756 by trust here, #249 by citations
• Organizational Behavior and Human Resource Management — 31 citations into it; #791 of 8,741 by trust here, #347 by citations
• Information Systems and Management — 13 citations into it; #196 of 3,842 by trust here, #66 by citations

Whom Amy L. Ostrom trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. M. Meuter

Who trusts Amy L. Ostrom overall

1. Jiun-Sheng Chris Lin
2. Hyun-Joo Lee
3. V. Venkatesh
4. Cheng Wang
5. Shih‐Chih Chen
6. Pei-Ling Hsieh
7. M. Meuter
8. Lia Patrício
9. Roland T. Rust
10. Ming-Hui Huang

Papers from Amy L. Ostrom's perspective

Ordered by how strongly the researchers Amy L. Ostrom trusts endorse each paper. Same corpus, a different order for every researcher.

1. Psychological Implications of Customer Participation in Co-Production
2. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
3. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
4. An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
5. Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
6. Technology Readiness Index (Tri)
7. Client Co-Production in Knowledge-Intensive Business Services
8. Technology‐enabled service delivery: An investigation of reasons affecting customer adoption and rejection
9. On seeing human: a three-factor theory of anthropomorphism. (Psychology Review)
10. Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

Their papers

• Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000) — 3,070 citations
• Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005) — 1,753 citations
• The influence of technology anxiety on consumer use and experiences with self-service technologies (2003) — 1,222 citations
• Domo Arigato Mr. Roboto (2017) — 1,015 citations
• Implementing successful self-service technologies (2002) — 532 citations
• Service Blueprinting: A Practical Technique for Service Innovation (2008) — 1,215 citations
• A Cup of Coffee With a Dash of Love (2007) — 237 citations
• Billions of impoverished people deserve to be better served: A call to action for the service research community (2016) — 114 citations
• “Futurizing” smart service: implications for service researchers and managers (2015) — 305 citations
• Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites (2006) — 562 citations
• Client Co-Production in Knowledge-Intensive Business Services (2002) — 751 citations