Attributional Thoughts about Consumer Behavior

By B. Weiner. 2000

891 citations recorded by the source corpus.

Subfields: Marketing, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d1ffbd4b89ce0967301de8e3d6dc03167f0463cd

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Citations in the corpus

Wealth and Welfare: Divergent Moral Reactions to Ethical Consumer Choices (2016, background): “Perceptions of controllability are important to the current research because they link to inferences regarding personal responsibility, moral judgments, and moral emotions (Weiner 1979, 2000).”
Great expectations and broken promises: misleading claims, product failure, expectancy disconfirmation and consumer distrust (2010, background): “More recent versions of disconfirmation theory also include attributions and the feelings they evoke as additional factors in the process (Oliver 1993; Weiner 2000).”
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes (2014, background): “Customers seek causal explanations for service failures because they sense a need to understand, control, and predict their environment (Weiner 2000).”
THE INTERPLAY OF PRODUCT CLASS KNOWLEDGE AND TRIAL EXPERIENCE IN ATTITUDE FORMATION (2004, background): “Attribution characterizes the process through which individuals explain why a particular event or outcome comes about (e.g., Weiner 1986, 2000).”
Curvilinear Effects of User-Generated Content on Hotels’ Market Share (2013, background): “We explain these results in light of the attribution theory (Folkes 1988; Weiner 2000).”
“They Are Underpaid and Understaffed”: How Clients Interpret Encounters with Street-Level Bureaucrats (2018, background): “…bureaucratic encounters, we draw from the administrative burden literature and attribution theory—a theory that explains how individuals use information to arrive at a causal explanation for some behavior or event (Fiske and Taylor 1991; Heider 1958; Jones and Davis 1965; Kelley 1967; Weiner 2000).”
Diffusing Customer Anger in Service Recovery: A Conceptual Framework (2003, positive): “To fill the gap in the literature, we propose that excuse giving theory be applied to service recovery (Folkes, 1988; Manusov et al., 1998; Schlenker, 1980; Weiner, Figueroa-Munoz, and Kakihara, 1991; Weiner, 2000; Weiner, Folkes, Amirkhan, and Verette, 1987).”
Perception and attribution of employees' effort and abilities (2007, background): “Weiner’s attributional theory of motivation and emotion suggests that the attribution process and therefore causal search is particularly initiated when service outcome is negative (e.g., Weiner, 2000).”