Mark Gabbott

Organizational Behavior and Human Resource Management · 2000–2020

A researcher in the Science corpus: 6 papers; trusts 15 researchers and is trusted by 2 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 46 citations into it
• Sociology and Political Science — 37 citations into it
• Marketing — 27 citations into it
• Information Systems and Management — 10 citations into it
• Experimental and Cognitive Psychology — 6 citations into it

Whom Mark Gabbott trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Linda D. Hollebeek
2. Simona Romani
3. Barbara M. Byrne
4. J. Steiger
5. Tor Wallin Andreassen
6. John R. Rossiter

Who trusts Mark Gabbott overall

1. Hyo Sun Jung
2. J. Wieseke
3. Magnus Söderlund
4. C. Jerger
5. Hye Hyun Yoon
6. Nicole Koenig‐Lewis
7. Yelena Tsarenko
8. K. Dallimore

Papers from Mark Gabbott's perspective

Ordered by how strongly the researchers Mark Gabbott trusts endorse each paper. Same corpus, a different order for every researcher.

1. Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2. Service-dominant logic: continuing the evolution
3. How to Capture Consumer Experiences: A Context-Specific Approach To Measuring Engagement (Journal of Advertising Research)
4. Engagement valence duality and spillover effects in online brand communities
5. A new scale for the measurement of interpersonal trust.
6. Consumer engagement in a virtual brand community: An exploratory analysis
7. Understanding the limitations of global fit assessment in structural equation modeling
8. Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
9. Managing Engagement Behaviors in a Network of Customers and Stakeholders
10. Structural equation modelling: guidelines for determining model fit

Their papers

• The Role of Non-verbal Communication in Service Encounters: A Conceptual Framework (2001) — 112 citations
• Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure (2011) — 130 citations
• Trust, Brand Equity and Brand Reality in Internet Business Relationships: An Interdisciplinary Approach (2000) — 158 citations
• An empirical investigation of the impact of non‐verbal communication on service evaluation (2000) — 197 citations
• Expanding customer engagement: the role of negative engagement, dual valences and contexts (2020) — 113 citations
• International and Local Student Satisfaction: Resources and Capabilities Perspective (2004) — 172 citations