Yelena Tsarenko
Organizational Behavior and Human Resource Management · 2004–2018
A researcher in the Science corpus: 9 papers; trusts 32 researchers and is trusted by 4 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 96 citations into it; #4,446 of 8,741 by trust here, #3,623 by citations
- Social Psychology — 96 citations into it; #15,031 of 15,694 by trust here, #8,798 by citations
- Sociology and Political Science — 76 citations into it; #11,415 of 22,756 by trust here, #10,781 by citations
- Marketing — 52 citations into it
- Clinical Psychology — 24 citations into it
- Information Systems and Management — 21 citations into it
- Applied Psychology — 15 citations into it
- Economics and Econometrics — 8 citations into it
Whom Yelena Tsarenko trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Dirk van Dierendonck
- Adam Duhachek
- Michael K. Lindell
- Everett L. Worthington Jr.
- M. McCullough
- Naresh K. Malhotra
- K. Menon
- Kristopher J Preacher
- Moshe Davidow
- Tor Wallin Andreassen
Who trusts Yelena Tsarenko overall
Papers from Yelena Tsarenko's perspective
Ordered by how strongly the researchers Yelena Tsarenko trusts endorse each paper. Same corpus, a different order for every researcher.
- Conceptualizing Religion and Spirituality: Points of Commonality, Points of Departure
- Forgiveness, forbearance, and time: the temporal unfolding of transgression-related interpersonal motivations. (Journal of Personality and Social Psychology)
- Religious perspectives on forgiveness.
- Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
- Addressing Moderated Mediation Hypotheses: Theory, Methods, and Prescriptions (Multivariate Behavioral Research)
- Development and validation of brief measures of positive and negative affect: the PANAS scales.
- Emotional intelligence. (Journal of the American College of Radiology)
- Advances in the conceptualization and measurement of religion and spirituality. Implications for physical and mental health research. (American Psychologist)
- Spirituality, religion, and health. An emerging research field. (American Psychologist)
- The construct validity of Ryff's Scales of Psychological Well-being and its extension with spiritual well-being
Their papers
- “I’m Mad and I Can’t Get That Service Failure Off My Mind” (2012) — 161 citations
- Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure (2011) — 130 citations
- Coping with service failures: The role of emotional intelligence, self‐efficacy and intention to complain (2013) — 112 citations
- A transactional model of forgiveness in the service failure context: a customer‐driven approach (2011) — 147 citations
- The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes (2012) — 135 citations
- When and why do social resources influence employee advocacy? The role of personal investment and perceived recognition (2018) — 105 citations
- Environmental concern and environmental purchase intentions: The mediating role of learning strategy☆ (2015) — 244 citations
- The Big Five and brand personality: Investigating the impact of consumer personality on preferences towards particular brand personality (2009) — 161 citations
- International and Local Student Satisfaction: Resources and Capabilities Perspective (2004) — 172 citations