International and Local Student Satisfaction: Resources and Capabilities Perspective
By F. Mavondo, Yelena Tsarenko, Mark Gabbott. 2004
172 citations recorded by the source corpus.
Subfields: Communication, Organizational Behavior and Human Resource Management, Political Science and International Relations
View Paper: https://www.semanticscholar.org/paper/609cf9614b357576f916f97632c2a2420c5e076d
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In Communication
In Organizational Behavior and Human Resource Management
In Political Science and International Relations
Citations in the corpus
- The desired teaching qualities of lecturers in higher education: a means end analysis (2006, background): “…students may then attract new students by engaging in positive word-of-mouth communication to inform acquaintances and friends, and they may return to the university to take other courses (Marzo-Navarro et al., 2005; Wiers-Jenssen et al., 2002; Mavondo et al., 2004; Schertzer and Schertzer, 2004).”
- Student co-creation behavior in higher education: the role of satisfaction with the university experience (2015, background): “…students may encourage new students to join the university through word-of-mouth communication, return to the university to take further courses (Mavondo et al., 2004), involve and co-operate with their institution both during and after their studies (Wilkins & Balakrishnan, 2013), recommend…”
- Examining student satisfaction with higher education services: using a new measurement tool (2010, background): “…students by engaging in positive word-of-mouth communication to inform acquaintances and friends, and they may return to the university to take other courses (Wiers-Jenssen et al., 2002; Mavondo et al., 2004; Schertzer and Schertzer, 2004; Marzo-Navarro et al., 2005ab; Helgesen and Nesset, 2007).”
- Engaging the Student as a Customer: A Relationship Marketing Approach (2011, background): “It is, for example, conceivable that students’ expectations change markedly as students progress through their qualifications and as they become more experienced with the service provider (Mavondo, Tsarenko, and Gabbott 2004).”