C. Jerger

Organizational Behavior and Human Resource Management · 2017

A researcher in the Science corpus: 1 paper; trusts 8 researchers and is trusted by 4 researchers here, as inferred from the citation graph.

Subfields

Whom C. Jerger trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Alicia A. Grandey
  2. Jochen Wirtz
  3. Janet R. Mccoll-Kennedy
  4. Susan T. Fiske
  5. Katja Gelbrich
  6. Benjamin Schneider
  7. Anna S. Mattila
  8. Markus Groth
  9. Paul E. Spector
  10. Patricia B. Barger

Who trusts C. Jerger overall

  1. Achilleas Boukis
  2. Christos Koritos
  3. Kate L. Daunt

Papers from C. Jerger's perspective

Ordered by how strongly the researchers C. Jerger trusts endorse each paper. Same corpus, a different order for every researcher.

  1. WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
  2. The Managed Heart: Commercialization of Human Feeling.
  3. Anger and anger expression in relation to perceptions of social rank, entrapment and depressive symptoms
  4. Climate strength: a new direction for climate research. (Journal of Applied Psychology)
  5. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  6. Sentimental Stereotypes: Emotional Expectations for High-and Low-Status Group Members
  7. Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives.
  8. Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
  9. Controlling other people. The impact of power on stereotyping.
  10. Opportunistic customer claiming during service recovery

Their papers