D. Laufer

Social Psychology · 2004–2010

A researcher in the Science corpus: 3 papers; trusts 23 researchers and is trusted by 6 researchers here, as inferred from the citation graph.

Subfields

Whom D. Laufer trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. B. Weiner
  2. Yany Grégoire
  3. S. McQuitty
  4. James G. Maxham
  5. Scott C. Douglas
  6. K. Gillespie
  7. T. M. Tripp
  8. M. McCullough
  9. W. Reinartz
  10. H. Zourrig

Who trusts D. Laufer overall

  1. Harald J. van Heerde
  2. Kristiaan Helsen
  3. Marnik G. Dekimpe
  4. K. Gillespie
  5. Joan Meyers-Levy
  6. Andrea Kähr
  7. B. McBride

Papers from D. Laufer's perspective

Ordered by how strongly the researchers D. Laufer trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  2. Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. (Journal of Applied Psychology)
  3. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
  4. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
  5. Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites
  6. Attributional Thoughts about Consumer Behavior
  7. The effects of relationship quality on customer retaliation
  8. Vengefulness: Relationships with Forgiveness, Rumination, Well-Being, and the Big Five
  9. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
  10. Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responses

Their papers