Coping with service failures: The role of emotional intelligence, self‐efficacy and intention to complain

By Yelena Tsarenko, Yuliya Strizhakova. 2013

112 citations recorded by the source corpus.

Subfields: Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bc2c92a0efa5a4661b68e9f87ff4391403dfc8cc

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Social Psychology

1. C. Bryant

In Sociology and Political Science

1. Songpol Kulviwat
2. James P. Neelankavil
3. Gordon C. Bruner

Citations in the corpus

• Self-efficacy as an antecedent of cognition and affect in technology acceptance (2014, background): “It is this belief that greatly influences people’s motivation and the outcome itself (Tsarenko and Strizhakova, 2013; White et al., 2011; Gao et al., 2009).”