HsiuJu Rebecca Yen

Organizational Behavior and Human Resource Management · 2003–2004

A researcher in the Science corpus: 3 papers; trusts 4 researchers and is trusted by 14 researchers here, as inferred from the citation graph.

Subfields

Whom HsiuJu Rebecca Yen trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. M. Meuter
  2. J. Mowen
  3. Amy L. Ostrom
  4. Dwayne D. Gremler
  5. V. Zeithaml
  6. A. Drolet
  7. Janet R. Mccoll-Kennedy

Who trusts HsiuJu Rebecca Yen overall

  1. Wen-Hsien Huang
  2. Vahagn S. Asatryan
  3. Johanna Gummerus
  4. A. Mostafa
  5. Haemoon Oh
  6. L. Harris
  7. Mohammed Al-Hawari
  8. Van-Dat Tran
  9. Cedric Hsi-Jui Wu
  10. Veronica Liljander

Papers from HsiuJu Rebecca Yen's perspective

Ordered by how strongly the researchers HsiuJu Rebecca Yen trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
  3. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
  4. Do We Really Need Multiple-Item Measures in Service Research?
  5. Customer-Employee Rapport in Service Relationships
  6. A conceptual framework for understanding e-service quality : implications for future research and managerial practice
  7. Application of Fairness Theory to Service Failures and Service Recovery
  8. E-satisfaction: an initial examination
  9. Psychological Implications of Customer Participation in Co-Production
  10. Technology Readiness Index (Tri)

Their papers