Wen-Hsien Huang

Organizational Behavior and Human Resource Management · 2008

A researcher in the Science corpus: 1 paper; trusts 7 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Wen-Hsien Huang trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. HsiuJu Rebecca Yen
  2. Jochen Wirtz
  3. B. Weiner
  4. K. Gwinner
  5. Roger Bougie
  6. Frank Pons
  7. Robert S. Moore
  8. M. Zeelenberg
  9. Rik Pieters

Who trusts Wen-Hsien Huang overall

  1. Vincent Wing Sun Tung
  2. T. Bacile

Papers from Wen-Hsien Huang's perspective

Ordered by how strongly the researchers Wen-Hsien Huang trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  2. Consumer responses to compensation, speed of recovery and apology after a service failure
  3. Consumer cheating on service guarantees
  4. Attributional Thoughts about Consumer Behavior
  5. Service failure and recovery: The impact of relationship factors on customer satisfaction
  6. The impact of customer‐to‐customer interactions in a high personal contact service setting
  7. Consumer reactions to crowded retail settings: Cross‐cultural differences between North America and the Middle East
  8. The impact of customer participation and service expectation on Locus attributions following service failure
  9. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  10. An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors

Their papers