E-satisfaction: an initial examination

By David M. Szymanski, R. T. Hise. 2000

2,151 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/48cdc0f01569498b4e955bf68a9f2cb7839b9881

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Hsiu-Fen Lin
2. Milena M. Head
3. Chao-Min Chiu
4. Dianne Cyr
5. Hsin Hsin Chang
6. Su Wen Chen
7. Van-Dat Tran
8. Izak Benbasat

In Marketing

1. Hsin Hsin Chang
2. Su Wen Chen
3. Van-Dat Tran
4. Izak Benbasat
5. Yi-Fen Chen
6. L. Harris
7. Mark M. H. Goode
8. Thijs L. J. Broekhuizen

In Organizational Behavior and Human Resource Management

1. Hsiu-Fen Lin
2. Milena M. Head
3. Hsin Hsin Chang
4. Dianne Cyr
5. Su Wen Chen
6. Chao-Min Chiu
7. Izak Benbasat
8. Van-Dat Tran

Citations in the corpus

• The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, background): “Both financial and personal security were identified as measures of online customer satisfaction (Szymanski & Hise, 2000; Park & Kim, 2003).”
• Investigating the Influence of the Functional Mechanisms of Online Product Presentations (2007, background): “Szymanski and Hise (2000) have found that product offerings and product information are important antecedents of consumers’ satisfaction with their online shopping experience.”
• The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction (2012, background): “Three retailer characteristics, namely website design (Neilsen 2000; Palmer 2002; Schlosser et al. 2006; Szymanski and Hise 2000), customer service (Ba and Johansson 2008; Jun et al. 2004; Wirtz and Mattila 2004; Zhang and Prybutok 2004), and pricing (Cao et al. 2003-04; Martín-Consuegra et al.…”
• Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison (2018, background): “Szymanski and Hise (2000) concluded that convenience, product offering/information, site design, and financial security are four factors that influence customer satisfaction.”
• Colour appeal in website design within and across cultures: A multi-method evaluation (2010, background): “Although various elements of website design have significant impacts on consumer perceptions and willingness to interact with or return to a website (Fornell and Larcker, 1981; Szymanski and Hise, 2000), research is sparse when examining potential impacts of website colour (Marcus and Gould, 2000).”
• The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002, background): “Furthermore, Katerattanakul and Siau (1999) and Zhang et al.”
• Role of Different Electronic-Commerce (Ec) Quality Factors on Purchase Decision: A Developing Country Perspective (2008, methodology): “An operation of EC consists of a three-layer architectural framework.”
• Identifying key factors affecting consumer purchase behavior in an online shopping context (2003, background): “User interface quality is related to system layout, navigation sequence, and convenience to search for a product or information, or simply to browse (Spiller and Lohse, 1997; Szymanski and Hise, 2000).”
• Herding in online product choice (2006, background): “Fourth, possible areas for further research include assessing consumer satisfaction (Szymanski & Hise, 2000) and loyalty (Srinivasan, Anderson, & Ponnavolu, 2002) either when consumers are following the product choices of others, or when they are making their own choices.”
• Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites (2010, background): “, 2005; Fassnacht and Koese, 2006; Wolfinbarger and Gilly, 2003), consumer satisfaction (e.g. Anderson and Srinivasan, 2003; Szymanski and Hise, 2000) and behavioural intentions (e.”
• Antecedents of Online Shopping Behavior in India: An Examination (2011, background): “Research posits that online shoppers seek convenience and product information (Li, Ko, and Russell 1999 ; Syzmanski and Hise 2000 ; Evanschitzky et al.”
• Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty (2008, background): “More specifically and as predicted, Information Design is important to website trust and satisfaction for the mixed country sample and supports earlier work [17, 20, 52, 55].”