Internet retail customer loyalty: the mediating role of relational benefits

By HsiuJu Rebecca Yen, K. Gwinner. 2003

338 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ef19c423ba76ccada55300b56f314ff75bb1c315

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Citations in the corpus

The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006, result): “This approach is consistent with other studies examining mediation hypothesis ( Yen and Gwinner, 2003”
Online servicescapes, trust, and purchase intentions (2010, background): “Further, recently empirical evidence has emerged in support of a strong association between consumers’ online trust and intentions to purchase (see Stewart, 2003; Yen and Gwinner, 2003; Harris and Goode, 2004) in a variety of national contexts (see Lynch et al.”
Intentions to use social media in organizing and taking vacation trips (2011, background): “…literature aimed to analyze what type of benefits the clients obtain from their long-term relationship with the tourist firms (Gwinner, Gremler, & Bitner, 1998; Marzo-Navarro, Pedraja-Iglesias, & Rivera-Torres, 2004; Reynolds & Beatty, 1999; Vázquez-Carrasco & Foxall, 2006; Yen & Gwinner, 2003).”
Customer engagement in a Facebook brand community (2012, methodology): “, 1998; Zeithaml, 1988) and because previous research has demonstrated that relationship benefits mediate the effect of customer evaluations on loyalty (Yen and Gwinner, 2003), we assume that perceived benefits will mediate the effect of customer engagement on relationship outcomes:”
Psychological Ownership Theory: An Exploratory Application in the Restaurant Industry (2008, methodology): “This practice is commonly used in the structural equation modeling research as well (Yen & Gwinner, 2003).”
Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit (2008, background): “Yen and Gwinner (2003) found that overall satisfaction with internet self-service technologies had a positive impact on behavioural intentions, specifically, on willingness to continue purchasing from the same service provider.”
Testing the mediation effect of person–organization fit on the relationship between high performance HR practices and employee outcomes in the Egyptian public sector (2014, result): “This approach to testing mediation is consistent with previous studies that have examined mediation hypotheses (e.g. Brown, Mowen, Donavan and Licata 2002; Yen and Gwinner 2003).”
The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online Shopping (2020, background): “Yen and Gwinner (2003) found that overall satisfaction with Internet self-service technologies had a positive impact on behavioral intentions, in particular on the ability of the same service provider to continue buying.”