Organizational Citizenship Behaviors and Organizational Effectiveness: Examining Relationships in Taiwanese Banks

By HsiuJu Rebecca Yen, B. Niehoff. 2004

190 citations recorded by the source corpus.

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Organizational Citizenship Behavior and Employee Performance: A Moderating Effect of Work Status in Restaurant Employees (2008, background): “Yen and Niehoff (2004) found positive correlations between profit per conscientious and average employee and a company’s reliability.”
Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. (2009, background): “Yen and Niehoff (2004) have noted that in addition to the effects they may have on internal organizational effectiveness measures, OCBs may also influence external effectiveness measures, such as customer satisfaction.”
Person–organization fit, perceived organizational support, and organizational citizenship behavior: The role of job embeddedness (2016, background): “Research on OCB is vital because managers view it as beneficial and those who engage in it as an asset to improve firm performance (Yen & Niehoff, 2004).”
Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research (2014, unknown): “…2009;Hyatt &Ruddy, 1997;Messersmith, Patel, Lepak,&Gould-Williams, 2011; Yen & Niehoff, 2004; Yoon, 2009; Yoon & Suh, 2003) Customer service behavior (Yen & Niehoff, 2004) Market performance (marketing, sales growth, and market share) (Chuang & Liao, 2010) Customer satisfaction (Fisher, McPhail,…”