Douglas Bowman

Organizational Behavior and Human Resource Management · with Heilman · 2004

A researcher in the Science corpus: 2 papers; trusts 2 researchers and is trusted by 4 researchers here, as inferred from the citation graph.

Subfields

Whom Douglas Bowman trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. V. Zeithaml
  2. Piyush Kumar
  3. E. Anderson
  4. W. Reinartz
  5. Ruth N. Bolton

Who trusts Douglas Bowman overall

  1. Christian Homburg
  2. Bruce Cooil
  3. Mathias Droll
  4. Timothy L. Keiningham
  5. Florian von Wangenheim
  6. Jenny van Doorn
  7. Dirk Totzek
  8. Rex Yuxing Du

Papers from Douglas Bowman's perspective

Ordered by how strongly the researchers Douglas Bowman trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Strengthening the Satisfaction-Profit Chain
  2. Implications of loyalty program membership and service experiences for customer retention and value
  3. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  4. The mismanagement of customer loyalty. (Harvard Business Review)
  5. Measuring Marketing Productivity: Current Knowledge and Future Directions
  6. The Impact of Performance, Cost, and Competitive Considerations on the Relationship between Satisfaction and Repurchase Intent in Business Markets
  7. Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy
  8. A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
  9. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
  10. Models and Managers: The Concept of a Decision Calculus

Their papers