Florian von Wangenheim

Organizational Behavior and Human Resource Management · with Alas · 2007–2013

A researcher in the Science corpus: 6 papers; trusts 16 researchers and is trusted by 1 researcher here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 55 citations into it; #7,554 of 8,741 by trust here, #4,039 by citations
• Marketing — 31 citations into it; #5,398 of 6,289 by trust here, #2,429 by citations
• Information Systems and Management — 13 citations into it
• Safety Research — 11 citations into it
• General Decision Sciences — 6 citations into it

Whom Florian von Wangenheim trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Donald B. Rubin
2. Bernard Walter Silverman
3. Christian Homburg
4. Peter S. Fader
5. Sunil Gupta
6. Ruth Stock
7. Peter C. Verhoef
8. Roland T. Rust
9. Ruth N. Bolton
10. Bruce G. S. Hardie

Who trusts Florian von Wangenheim overall

1. Barween Al Kurdi
2. Gerd Gigerenzer
3. Riza Casidy
4. Christina G. Chi

Papers from Florian von Wangenheim's perspective

Ordered by how strongly the researchers Florian von Wangenheim trusts endorse each paper. Same corpus, a different order for every researcher.

1. Implications of loyalty program membership and service experiences for customer retention and value
2. Customer Metrics and Their Impact on Financial Performance
3. Counting Your Customers the Easy Way: An Alternative to the Pareto/NBD Model
4. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
5. Controlling Bias in Observational Studies: A Review.
6. Linking Customer Management Effort to Customer Profitability in Business Markets
7. Should we delight the customer?
8. The link between salespeople’s job satisfaction and customer satisfaction in a business-to-business context: A dyadic analysis
9. Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance
10. Has Revenue Management become Acceptable?

Their papers

• Does the employee-customer satisfaction link hold for all employee groups? (2007) — 157 citations
• A Twenty-First Century Assessment of Values Across the Global Workforce (2011) — 150 citations
• Societal-Level Versus Individual-Level Predictions of Ethical Behavior: A 48-Society Study of Collectivism and Individualism (2013) — 109 citations
• The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage (2009) — 127 citations
• Instant Customer Base Analysis: Managerial Heuristics Often “Get it Right”: (2008) — 210 citations
• Behavioral Consequences of Overbooking Service Capacity (2007) — 154 citations