Determinants of Product-Use Compliance Behavior
By Douglas Bowman, Carrie M. Heilman, P. Seetharaman. 2004
95 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/1d25613467eb476a4fa7397bee1936c781e8468e
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In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- AI-based chatbots in customer service and their effects on user compliance (2020, background): “Interactions with these systems might thus trigger unwanted behaviors in customers such as a noncompliance that can negatively affect both the service providers as well as users (Bowman et al. 2004).”