Timothy L. Keiningham

Organizational Behavior and Human Resource Management · 2003–2020

A researcher in the Science corpus: 8 papers; trusts 13 researchers and is trusted by 8 researchers here, as inferred from the citation graph.

Subfields

Whom Timothy L. Keiningham trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. V. Zeithaml
  2. E. Anderson
  3. Hirotugu Akaike
  4. Bruce Cooil
  5. Claes Fornell
  6. Vikas Mittal
  7. Douglas Bowman
  8. Tiffany Perkins-Munn
  9. W. Reinartz
  10. Lerzan Aksoy

Who trusts Timothy L. Keiningham overall

  1. J. Castañeda
  2. Bruce Cooil
  3. C. Ranaweera
  4. Xueming Luo
  5. Lerzan Aksoy
  6. Roland T. Rust
  7. Claes Fornell
  8. Chanaka Jayawardhena
  9. Teresa Matos Fernandes
  10. Celso Augusto de Matos

Papers from Timothy L. Keiningham's perspective

Ordered by how strongly the researchers Timothy L. Keiningham trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Strengthening the Satisfaction-Profit Chain
  2. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  3. Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context
  4. Customer Satisfaction and Shareholder Value
  5. Customer Satisfaction and Stock Prices: High Returns, Low Risk:
  6. The impact of satisfaction and payment equity on cross-buying: A dynamic model for a multi-service provider
  7. The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment
  8. The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance
  9. Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
  10. The Cross‐Section of Expected Stock Returns

Their papers