The Impact of Performance, Cost, and Competitive Considerations on the Relationship between Satisfaction and Repurchase Intent in Business Markets

By Piyush Kumar. 2002

120 citations recorded by the source corpus.

Subfields: Management Information Systems, Management of Technology and Innovation, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3872432993a0df2af9220e2fae2142438ac290ae

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In Management Information Systems

In Management of Technology and Innovation

In Organizational Behavior and Human Resource Management

Citations in the corpus

The Effects of Quality and Satisfaction on Awareness and Behavioral Intentions: Exploring the Role of a Wine Festival (2008, background): “Satisfaction occurs when customers receive more value than what they spent in terms of price, time, and effort (Heskett et al. 1994; Kumar 2002; Su 2004).”
Linking Customer Management Effort to Customer Profitability in Business Markets (2004, background): “…included the impact of competitor performance assessments in several ways, including as a mediating effect (e.g., Bolton and Drew 1994), and various conceptualizations of competitor performance as a benchmark (e.g., Bolton, Kannan, and Bramlett 2000; Kumar 2002; Sirdeshmukh, Singh, and Sabol 2002).”
How Procedural, Financial and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis (2015, background): “…x Psychology & Marketing 96 510 74 Kim and Son (2009) x x x MIS Quarterly 97 1,408 75 Kim, Shin, and Lee (2006) x Information & Management 98 249 76 Kumar (2002) x Journal of Service Research 99 87 77 LaBarbera and Mazursky (1983) x Journal of Marketing Research 100 679 78 Lam, Ahearne, Hu and…”
Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. (2005, background): “Research has shown that excellent performance is positively related to customer loyalty, in the sense that good performance predicts customer loyalty (Bitner, Booms, & Tetreault, 1990; Kumar, 2002).”
An investigation of the cross-national determinants of customer satisfaction (2011, background): “Research has found that customer satisfaction has a measurable impact on purchase intentions (Kumar 2002; Mittal et al. 1998, 1999), customer retention (Anderson and Sullivan 1993; Ittner and Larcker 1998; Loveman 1998; Mittal and Kamakura 2001), positive wordof-mouth (Anderson 1998; Parasuraman et…”
From customer value to repurchase intentions and recommendations (2008, background): “, 2001; Kaynak, 2003; Bolton, Kannan, and Bramlett, 2000) such as: appropriate performance criteria (benefits), competition, and cost considerations (Kumar, 2002).”