Dirk Totzek

Organizational Behavior and Human Resource Management · 2008

A researcher in the Science corpus: 1 paper; trusts 4 researchers and is trusted by 5 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 19 citations into it; #4,388 of 8,741 by trust here, #6,799 by citations
• Marketing — 16 citations into it; #2,871 of 6,289 by trust here, #4,715 by citations

Whom Dirk Totzek trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. E. Anderson
2. Douglas Bowman
3. Vikas Mittal

Who trusts Dirk Totzek overall

1. Jifeng Mu

Papers from Dirk Totzek's perspective

Ordered by how strongly the researchers Dirk Totzek trusts endorse each paper. Same corpus, a different order for every researcher.

1. Measuring Marketing Productivity: Current Knowledge and Future Directions
2. Strengthening the Satisfaction-Profit Chain
3. The Role of Relational Information Processes and Technology Use in Customer Relationship Management
4. Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction
5. Linking Customer Management Effort to Customer Profitability in Business Markets
6. Assessing the Service-Profit Chain
7. Measuring and maximizing customer equity: a critical analysis
8. To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits
9. The Path to Customer Centricity
10. Strategic Change Implementation and Performance Loss in the Front Lines

Their papers

• Customer Prioritization: Does it Pay off, and how Should it be Implemented? (2008) — 333 citations