Conflict, exhaustion, and motivation: A study of frontline employees in Northern Cyprus hotels

By Osman M. Karatepe, Orhan Uludağ. 2007

262 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f95b298025268de56cc04454fe05d07596456458

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In Organizational Behavior and Human Resource Management

In Social Psychology

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Citations in the corpus

Linking core self-evaluation and emotional exhaustion with workplace loneliness: does high LMX make the consequence worse? (2019, background): “We controlled for age, gender, marital status (Tourigny, Baba, Han, & Wang, 2013) and tenure in the company (Karatepe & Uludag, 2007) that were expected to influence the focal variables.”
Emotional Labor Strategies, Emotional Exhaustion, and Turnover Intention: An Empirical Study of Chinese Hotel Employees (2012, background): “Karatepe and Uludag (2007) also found that emotional exhaustion and turnover intention share a similar link.”
The Effects of Perceived Organisational Support on Employees' Affective Outcomes: Evidence from the Hotel Industry (2010, background): “Organisations or supervisors, therefore, should spend reasonable and intensive time with their employees through supportive activities like socialisation and training (Karatepe and Uludag, 2007).”
Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure (2012, background): “A study by Karatepe and Uludag (2007), of differences by tenure in the relationship between burnout and turnover intent, also showed that employees with a long tenure exhibited lower turnover intent than did those with a short tenure.”
The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry. (2010, background): “Long and anti-social working hours, a lack of job control, and high and conflicting work demands are but a few of the frequently cited causes (stressors) of job stress (Bitner et al., 1994; Faulkner and Patiar, 1997; Karatepe and Uludag, 2007; Papadopoulou-Bayliss et al., 2001; Zohar, 1994).”
Antecedents and consequences of job satisfaction in the hotel industry (2010, background): “Recent research conducted by Karatepe and Uludag (2007) with employees of Northern Cyprus hotels found that work–family conflict did not significantly contribute to job satisfaction or intentions to leave an organization.”
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, methodology): “…factors, such as demographic variables (Lee & Chen, 2013), job characteristics (Ozturk et al., 2014), social (e.g., coworkers support, Limpanitgul et al., 2014) and motivational factors (Alnıaçık et al., 2012; Karatepe & Uludag, 2007) and different personality dimensions (e.g., Rathi & Lee, 2016).”
The effect of positive and negative work‐family interaction on exhaustion: Does work social support make a difference? (2010, background): “500) and is prevalent among the frontline employees of the hospitality industry ( Karatepe and Uludag, 2007”
The effects of job and personal resources on hotel employees’ work engagement (2009, unknown): “640), increases due to work–family conflict (Karatepe and Uludag, 2007).”