Multiple reference points in satisfaction and fairness assessment

By Lisa D. Ordóñez, Terry Connolly, Richard S. Coughlan. 2000

219 citations recorded by the source corpus.

Subfields: General Decision Sciences, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e0277c549dfbe36acae9dfe106a9210d9f764614

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Citations in the corpus

The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004, background): “That is, for an equivalent magnitude of price inequality, we expect to observe a smaller degree of perceived unfairness when the inequality is to the buyer’s advantage than when it is to the buyer’s disadvantage (Ordóñez, Connolly, and Coughlan 2000).”
Fairness, Feelings, and Ethical Decision- Making: Consequences of Violating Community Standards of Fairness (2007, background): “When individuals perceive outcomes to be fair, they experience satisfaction (Hegtvedt and Killian, 1999; Ordonez et al., 2000) and are likely to be supportive of both the outcome and the parties involved (Barry and Oliver, 1996).”
A tractable model of process fairness under risk (2009, result): “Empirical results reported in Ordonez, Connolly, and Coughlan (2000) support the assumption of multiple comparisons assumed in the Fehr–Schmidt framework.”
Deep thoughts and shallow frames; on the susceptibility to framing effects. (2003, background): “…even when aware of multiple frames, people typically are unable to amalgamate these frames into a unified representation, and instead are pulled back and forth between impulses triggered by the alternate frames (Kahneman & Tversky, 1984; Tversky & Kahneman, 1986; see also Ordóñez et al., 2000).”
Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity (2007, background): “(Ordonez et al. 2000) The intuition that outcome evaluations are shaped by comparisons to reference points has been widely adopted to model how consumers behave in various contexts.”
The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management Pricing (2007, background): “…that for an equivalent magnitude of price inequality, there will be a smaller degree of perceived unfairness (if any at all) when the inequality is to the buyer's advantage than when it is to his or her disadvantage (Martins 1995; Ordofiez, Connolly, and Coughlan 2000; Xia, Monroe, and Cox 2004).”
The Use of Multiple Reference Points in Risky Decision Making (2012, background): “For instance, even while people can feel positively relative to one reference point like the SQ, they may feel negatively relative to an aspiration (Ordóñez et al., 2000).”