A Hierarchical Model of Health Service Quality

By T. Dagger, J. Sweeney, Lester W. Johnson. 2007

842 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/bf41b661e14a664cb205bf106d25c9def3f7a5e6

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In General Health Professions

In Organizational Behavior and Human Resource Management

In Strategy and Management

Citations in the corpus

A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, methodology): “Alternatively, Dagger et al. (2007) and Diamantopoulos (2006) propose that modeling quality using the formative measurement contributes to a better specification of the construct.”
A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2017, background): “, 2007), the health care industry (Dagger et al., 2007), the life insurance industry (Mittal, Gera, & Singhvi, 2013), the recreational sports industry (Ko & Pastore, 2005), the accommodation industry (Clemes et al.”
Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty (2011, background): “The positive impact of service quality dimensions on customer satisfaction and customer loyalty has been highlighted in the literature ( Dagger et al. , 2007”
Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS) (2011, background): “It is widely believed that if the system cannot be trusted to guarantee a threshold level of standard services, it will remain underutilized, be bypassed, or used as a measure of last resort (Andaleeb 2001; Dagger et al. 2007; Gefen & Straub 2004; Rogers 1995).”
Value co-creation: concept and measurement (2014, methodology): “We followed a cutoff of VIF greater than or equal to 5 (Dagger et al. 2007; Hair et al. 2012) to indicate multicollinearity and eliminated 10 measures.”
Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2011, background): “Therefore, researchers should develop contextspecific service quality models (Dabholkar et al. 1996; Dagger et al. 2007).”
Can service quality predict spectators' behavioral intentions in professional soccer? (2008, background): “This finding is in contrast with previous research, conducted in the general services marketing literature (Dagger et al., 2007; Keillor et al., 2007).”
Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan (2011, methodology): “According to the extant literature, the primary and sub-dimensions of service quality have been identifi ed for a variety of industries such as the education, health care, retailing, tourism, telecommunication, technology, transport and recreational sports sectors using a hierarchical model as a fra”