Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers

By William Jen, Rungting Tu, Tim Lu. 2011

225 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/5d94264189aae79815a1e24bb92fc7438bb4283c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Zhicai Juan
2. Juan de Oña
3. Rocio de Oña
4. Xue-mei Fu

In Organizational Behavior and Human Resource Management

1. Juan de Oña
2. Zhicai Juan
3. Rocio de Oña
4. Xue-mei Fu

Citations in the corpus

• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, background): “…(2008); Chou and Kim (2009); Chou et al. (2011a); Eboli and Mazzulla (2007, 2012b); Friman and Gärling (2001); Friman, Edvardsson, and Garling (2001); Jen, Tu, and Lu (2011); Joewono and Kubota (2007a, c); Karlaftis, Golias, and Papadimitriou (2001); Kim and Lee (2011); Lai and Chen (2011); Minser…”
• Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory (2017, background): “More importantly, the mediating effect of satisfaction on the relationship between perception of the service quality and behavioral intention is also obtained (Jen et al. 2011; Chen 2015).”